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Resources
GTI Information & Forms
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Save time by downloading GTI's resources including catalogs and forms. If you need materials not listed here, please contact GTI at 1-800-661-6321.
Credit Application
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Download the fillable Credit Application Form here. Fax or mail it to GTI when it’s completed. (Please do not email form including SS#.)
GTI Refrigeration & Ice Equipment Linecard
Download GTI Manufacturers linecard.
Manufacturer Catalogs and Information
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Access our additional helpful resources by clicking on the links below.
Ice-O-Matic Product Guide
Download the catalog HERE.
Kelvinator Commercial Product Guide
Download the catalog HERE.
Fortress Product Guide
Download the catalog HERE.
Midea Product Guide
Download the catalog HERE.
Veetsan Product Guide
Download the catalog HERE.
True Product Guide
Download the catalog HERE.
Pentair Product Guide
Download the catalog HERE.
Warranty Information
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See below for warranty information
GTI facilitates the warranty procedures for the manufacturers we represent. Many of our service partners already make warranty claims directly with the factories, and we encourage them to do so.
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However, we can submit a warranty claim on behalf of any licensed refrigeration contractor who does not have a direct account with IOM. For the other manufacturers customers must submit claims directly. We do not submit claims to factories other than Ice-O-Matic, but we can help you with the proper steps to submit these claims to each factory.
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If you know the part is for warranty, please supply Model number and Serial number so we can label the invoice correctly. The repair date must not exceed 30 days from the warranty submission date.
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For GTI to submit a claim, we must have:
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A copy of the service company’s invoice must be submitted to GTI including the 3 C’s:
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Complaint
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Cause
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Correction
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Serial number of the equipment listed on the labor bill.
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Original GTI part Invoice Copy (Invoice# or PO # will also do)
​-The model, the serial number and, if necessary, proof of installation, must be included in the claim. Claims for labor to replace defective parts must be included with the part claim to receive consideration.
-The Company requires the return of components to validate a claim.
Any defective part returned must be shipped to GTI or to a Company-authorized distributor, transportation charges pre-paid, and properly sealed and tagged.
-Your part must be purchased from GTI for us to process your claim and issue credit for the parts. You will receive one check, for the labor and for the paid parts.
-Please email your labor invoice to: lmenendez@greatertexasice.com
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Also include location of service (name of location, address, and contact name. GTI will not contact the customer, but this is required by Ice-O-Matic on the submittal of claims.)
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GTI will submit the repair part and reimburse the repair company for the allowable labor from the factory after we are paid. However, we will not be responsible for additional charges including freight without preauthorization from the manufacturer.
Return Policy
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See below for return information
Contact GTI for a Return Material Authorization number (RMA) prior to the return
RMA must be clearly marked or attached to the carton for proper credit to be issued
Customer is responsible for all return freight charges
Non-Stocked Items will be returned to the factory. Restocking fees are determined by each vendor and will be deducted from the credit memo.
Equipment
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Credit will be issued (less 10% restocking fee and original freight) for all new and unused equipment returned undamaged in its original crate/packaging and within 30 days from the date of invoice.
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Special ordered equipment does not apply.
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Any new, unused and undamaged equipment returned after 30 days but less than 180 days from the date of invoice will be issued credit less 15% restocking fee and original freight.
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No returns are accepted after 180 days of invoice.
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Any new, unused and undamaged equipment that is returned will be credited, less the original crate/packaging and a 10% restocking fee as well as original freight and repackaging). The minimum repackaging cost is $50.00.
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Please note – This return policy does not apply to freight damaged equipment. It is the responsibility of the receiver to inspect inbound freight and file the appropriate claim with the delivering freight carrier.
Parts
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Credit will be issued (less 10% restocking fee and original freight) for all new and unused parts returned, undamaged in its original packaging and within 30 days from the date of invoice.
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Any new, unused and undamaged parts returned after 30 days but less than 180 days from the date of invoice will be issued credit less 15% restocking fee and original freight.
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No returns are accepted after 180 days of invoice.
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No returns will be accepted for special ordered items or electrical parts.
Defective Replaced Warranty Parts​
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Note: Please hold all your warranty parts until your claim is paid. If Ice-O-Matic request any part back for quality control we will notify you to send it to GTI or you may ship directly to IOM. The CLAIM# MUST be legible on the outside of the box. All evaporators need to have pictures of both the front and back of the plate. And the compressor needs a picture of the tag with the bar code. Please email these along with your GTI invoice & labor bill or SB packing slip to: lmenendez@greatertexasice.com
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Parts labor invoice or SB packing slip must be emailed to GTI within fifteen (15) days from the date of service to be eligible for parts and labor reimbursement. Incidents of failure that do not require the replacement of parts must be explained in sufficient detail on the service invoice to identify the reason for failure.
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Shipping charges incurred returning parts to GTI or Ice-O-Matic are the responsibility of the purchaser